Frequently asked questions
If your question is not here, email us — a person reads it.
- How do I pay?
- Cash on delivery — you pay the courier when your order arrives. Please keep the exact amount ready, as couriers often cannot give change.
- How much is delivery?
- Delivery is free on orders over Rs 5,000, and Rs 250 below that in most cities. The exact charge for your city is shown at checkout before you place your order.
- How long will my order take?
- Usually 2–3 working days to Lahore, Karachi, Islamabad, Rawalpindi, and 3–6 working days to other cities and towns. These are estimates — courier networks slow down around Eid and public holidays.
- Do you deliver to my city?
- We deliver across Pakistan. If your area is hard to reach, we will call you to arrange it rather than sending a parcel that comes back.
- How do I check where my order is?
- Use the order tracking page with your order number and the email or mobile number you ordered with. We ask for both so that an order number on its own cannot be used to look up somebody else's details.
- Can I cancel my order?
- Yes, if it has not been packed and handed to the courier yet. Contact us with your order number and we will stop it. After dispatch it has to be handled as a return.
- Can I return a product I have opened?
- Yes, if it arrived damaged, faulty or not what you ordered. Please check the parcel in front of the courier and keep all packaging, accessories and the box until you are sure everything works.
- Do I need an account to order?
- No. You can order as a guest with just your name, mobile number, email and address.
- Is the price on the product page what I pay?
- Yes. The price shown is the price charged, and the total at checkout includes delivery. Nothing is added afterwards.
- Do products come with a warranty?
- Most do. The product page says whose warranty it is (the brand's official warranty or a shop warranty) and for how long. Keep your invoice — the warranty claim needs it.
Still stuck? Email info@sultanasiaelectronics.com.