Terms of service
These terms apply when you buy from SultanAsia.
Last updated
Who you are buying from
This site is operated by SultanAsia Electronics, Lahore, Pakistan.
Orders
Placing an order is an offer to buy. The sale is made when we confirm the order and dispatch it — not at the moment you press the button. Until then either side can step away.
We may decline or cancel an order if the item turns out to be out of stock, if the price shown was wrong, or if we cannot confirm the delivery address. If you have already paid for an order we cancel, we refund it in full.
Prices
Prices are in Pakistani Rupees. The price shown on a product page is the price charged, and delivery is calculated and shown at checkout before you commit.
Prices change. The price that applies to your order is the one shown at the moment you place it, which is the figure our server calculates — not one carried over from an older page left open in a tab.
If a price is listed wrongly — a decimal in the wrong place, say — we will contact you before dispatching rather than quietly charging the corrected amount or shipping at a price that was obviously a mistake.
Stock
Stock figures on the site come from our inventory and are accurate at the time the page loads. Very occasionally two people reach the last unit at the same time; if that happens we will tell you and refund or cancel rather than leave the order sitting.
Delivery
Delivery times shown on the shipping page are estimates based on courier performance, not guarantees. Risk in the goods passes to you on delivery.
If nobody is available to accept a cash-on-delivery parcel after the courier has tried to reach you, it comes back to us and the order is cancelled.
Returns
Set out in full on the returns page, which forms part of these terms. In short: contact us within 7 days of delivery, and unused products in their original box with all accessories can be returned.
Warranty and safe use
Warranty is provided by the manufacturer, its authorised importer, or by us where the product page says so. The product page states which, and for how long.
- Keep your invoice and the warranty card — a claim needs both.
- Warranty does not cover damage from voltage fluctuation, physical damage, water, or repairs by anyone other than the authorised service centre.
- Follow the manufacturer's installation and safety instructions. Large appliances and air conditioners should be installed by a qualified technician.
Product information
We take product descriptions and specifications from the manufacturer. Manufacturers update models, and packaging changes. The label on the product you receive is authoritative — if it differs from what the page said in a way that matters to you, that is grounds for a return and we will treat it as our error.
Product photographs are illustrative. Packaging design changes more often than we can reshoot it.
Our liability
We are responsible for delivering what you ordered, in the condition it should arrive in. If we fail at that, we will replace it or refund you.
We are not responsible for how a product affects you if it is used contrary to its label or to medical advice you have been given. Nothing in these terms limits any liability that cannot lawfully be limited.
Your account
If you create an account, keep the password to yourself. Tell us straight away if you think somebody else has access to it.
Changes to these terms
We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top of this page tells you when it last changed.
Governing law
These terms are governed by the laws of Pakistan.