Returns

Contact us within 7 days of delivery if:

• Arrived damaged
• Wrong item sent
• Not as described
• Faulty or not working
• Changed your mind

For anything damaged, wrong or not as described, we cover the cost of getting it back to us. That is our mistake, not yours.

A unit that has been used, installed or is missing parts cannot be sold to somebody else as new. So:

• Used or installed products cannot be returned unless they arrived damaged, faulty, or are not what you ordered.
• Products must come back in their original box with every accessory, manual and warranty card.
• If you simply changed your mind, the product must be unopened, and the return postage is yours to cover.
• Faults that appear after the return window are handled under the product's warranty.

If a parcel arrives visibly damaged, refuse it or photograph it in front of the courier and contact us straight away.

Email info@sultanasiaelectronics.com with:

• Your order number.
• Which item, and what is wrong with it.
• A photograph, if it arrived damaged or looks wrong — it usually settles the question immediately.

We will reply with whether it is approved and how to send it back. Please do not post anything to us before we have confirmed the return: parcels that arrive unannounced are difficult to match to an order, and we cannot refund what we cannot identify.

Once the returned goods reach us and we have checked them, we refund the amount you paid for those items.

• Cash-on-delivery orders are refunded by bank transfer to an account in your name.
• Delivery charges are refunded only when the return is our fault.
• We will tell you when the refund has been sent. Bank transfers can take a couple of working days to appear.

An order that has not yet been confirmed or packed can be cancelled — contact us with your order number and we will stop it. Once it is with the courier it has to be handled as a return instead.

You can check where your order has reached on the tracking page.